Returns & Refunds Policy

RETURN & REFUND POLICY

At Wuust, customer satisfaction is our cornerstone. We offer an industry-leading return window to ensure you have the best shopping experience.

1. Return Window

You have 120 days from the date of delivery to return your items. If 120 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in the original packaging with all tags and labels still attached.
• Items with signs of wear, stains (including makeup or deodorant), or odors will not be accepted.

3. Return Shipping Costs

• Customer Responsibility: For returns due to personal reasons (e.g., “Change of mind,” “Doesn’t fit,” “Ordered by mistake”), the customer is responsible for paying the return shipping costs.
• Defective or Wrong Items: If the return is due to our error (defective product or wrong item sent), Wuust will provide a prepaid return label and cover all costs.

4. How to Start a Return

1. Email us at support@wuust.com with your Order Number and the reason for return.
2. Our team will provide you with the return warehouse address and instructions.
3. Pack the item securely and ship it via a trackable shipping service. We are not responsible for return packages lost in transit.

5. Refund Processing

• Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• Approval: We will also notify you of the approval or rejection of your refund.
• Credit: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (PayPal or Credit Card).
• Timeframe: Refunds typically take 5 – 7 business days to appear in your account, depending on your financial institution.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@wuust.com.

CONTACT INFORMATION:

• Store Name: Wuust
• Address: 1626 Pope Ave, Richmond, VA 23227, United States
• Email: support@wuust.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)